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This book is a Machine-Generated Literature Overview of personal EI development. The book is about the importance of developing... Læs mere
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This book explores how organizations can leverage AI to understand customer behavior, optimize pricing... Læs mere
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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and... Læs mere
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Go behind the scenes at Tesco and learn from the success of the world's leading retail loyalty scheme.
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Improve how customers perceive a business by tapping into the benefits of sustainable development through digital marketing.
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Develop the selling skills that are proven to boost sales performance and results, with a greater understanding of the values that customers actually look for in sales people.
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Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.
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Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value.
Bemærk: Kan ikke garanteres før jul.
Develop the selling skills that are proven to boost sales performance and results, with a greater understanding of the values that customers actually look for in sales people.
Bemærk: Kan ikke garanteres før jul.
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.