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Kundeservice
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People Love You: The Real Secret to Delivering Legendary Customer Experiences (Bog, Hardback, Engelsk)What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory.... Læs mere
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Beyond the Familiar: Long-Term Growth through Customer Focus and Innovation (Bog, Hardback, Engelsk)Long term growth is closer than you think Strong customer-focused companies have a clear, relevant promise which they... Læs mere
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Performance Measurement and Leisure Management (Bog, Paperback / softback, Engelsk)This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the leisure industry. This book was published as a special issue of Managing Leisure.
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On Time, In Full: Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning (Bog, Paperback / softback, Engelsk)Levering: 6 - 9 hverdage -
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Measuring Customer Service Effectiveness (Bog, Hardback, Engelsk)1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
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Leading the Customer Experience: Inspirational Service Leadership (Bog, Hardback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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How to Win at CRM: Strategy, Implementation, Management (Bog, Hardback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Gower Handbook of Call and Contact Centre Management (Bog, Hardback, Engelsk)Business Hardbacks - Sales, Marketing and Customer Service A Contact Centre is fundamentally all about customers. The people, processes and... Læs mere
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Fairness in Consumer Contracts: The Case of Unfair Terms (Bog, Hardback, Engelsk)Chris Willett provides a systematic analysis of good faith and fairness in consumer contracts. A controversial and topical issue, the book... Læs mere
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Digital Channels and Social Media Management in Luxury Markets (Bog, Paperback / softback, Engelsk)This book will enable readers to gain a clear insight into how the luxury goods market operates and amongst other things, focuses on:... Læs mere
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Developing Knowledge-Based Client Relationships: Leadership in Professional Services (Bog, Paperback / softback, Engelsk)Shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of... Læs mere
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The Dark Side of CRM: Customers, Relationships and Management (Bog, Paperback / softback, Engelsk)The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers, relationship marketing and CRM, as well as social media and marketing strategy.
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