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Service-Oriented Architecture: A Planning and Implementation Guide for Business and Technology (Bog, Hardback, Engelsk)Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic. Marks and... Læs mere
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New Economy Emotion: Engaging Customer Passion with e-crm (Bog, Paperback / softback, Engelsk)The aim of the "New Economy Excellence" series is to focus on helping senior managers create and sustain competitive advantage in the Internet economy. The series gets to grips with providing a commercial analysis of the opportunities and pitfalls of the e-business environment.
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Modern Analysis of Customer Surveys: with Applications using R (Bog, Hardback, Engelsk)Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer... Læs mere
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Managing Service Level Quality: Across Wireless and Fixed Networks (Bog, Hardback, Engelsk)Service Level Management (SLM) is a way of analyzing services viewed in the context of users or service consumers, their requirements,... Læs mere
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Implementing CRM: From Technology to Knowledge (Bog, Hardback, Engelsk)Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database... Læs mere
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Fast and Efficient Context-Aware Services (Bog, Hardback, Engelsk)Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major... Læs mere
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The Eleventh Commandment: Transforming to "Own" Customers (Bog, Hardback, Engelsk)The theme of this text is customer transformation. It discusses how firms, in both the manufacturing and service industries, can change to meet new... Læs mere
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Customer Management Excellence: Successful Strategies from Service Leaders (Bog, Hardback, Engelsk)CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few... Læs mere
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Customer's New Voice: Extreme Relevancy and Experience through Volunteered Customer Information (Bog, Hardback, Engelsk)Find out how to reap the benefits of motivating and engaging the new, direct customer voice The... Læs mere
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Breakthrough Zone: Harnessing Consumer Creativity for Business Innovation (Bog, Hardback, Engelsk)A breakthrough is a discontinuous change that makes new things possible and takes performance in a market to a new level. This book is about creating breakthroughs in large organizations where so much energy is often committed to existing activity.
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Business Process Mapping Workbook: Improving Customer Satisfaction (Bog, Paperback / softback, Engelsk)A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a... Læs mere
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Business Process Mapping: Improving Customer Satisfaction (Bog, Hardback, Engelsk)Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a... Læs mere
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